Current Resident Information
Common Q &A
How do I Transfer into another NPM unit?
If you have satisfied your lease term, fill out an application (there is not another fee). We will want to inspect the inside of your unit for any damage. Once approved, pay the deposit on your new home. You may pay the deposit in a check. Your thirty (30) day notice will be waived for you to move into another NPM apartment (owner exceptions apply). However, you do need to put in writing that you plan to vacate your current residence. You must sign a new rental agreement on your new place with the Rental Agent. You are charged rent on your old apartment until we receive your keys. Your security deposit is returned to you with an itemized statement within 21 days.
Can I Have Permission For a Pet?
You need to check with your property manager or on-site manager whether or not your building will accept a pet. If pets are accepted in your community, an additional security deposit will need to be paid and a pet agreement signed in our office. Pet deposits and pet agreements are received and signed with our Rental Agent at the front desk.
How do I Remove/Add a Resident onto My Lease?
To remove someone from your lease, the person wishing to be removed from the lease needs to turn in a 30-day notice. All residents on the lease need to sign an addendum to the lease stating that the roommate is being removed and that all other persons on the lease agree. In addition to the removal, the person(s) remaining on the lease must be re-qualified so that we know that you can/will be approved for the apartment on your own. If we find that the remaining person(s) does not qualify, the remaining person(s) may be served a 30 day notice to vacate if they don't do so themselves. To add a roommate to your lease, they must fill out an application and be approved. Once the approval process has taken place, both you and the adjoining roommate must come into the office and sign an addendum to the lease, stating you are both now the current residents.
What is the Move-Out Process?
You must give a 30 day notice to vacate. You can choose to do a walk through or just turn your keys into your on-site manager or the office when you move out. If you choose to drop your keys off, remember to include the date, phone number and your forwarding address; you may put them through the door slot in the main office after hours as well. If you want a walk through inspection, call the office to schedule a day and time. At that appointment, you will give your keys to your property manager along with your forwarding address and any other pertinent information.
What do I need to do to get my deposit back?
There are no automatic charges when you vacate. Make sure you put in your 30 day notice; residents who move out short of giving notice are held to a 30 day notice or the end of their lease term. Also, we suggest that you read the acknowledgment letter that is sent to you when you give us your 30 day notice and review your Move-In Inspection Sheet that you signed when you occupied the unit. Painting, carpet and blinds are prorated, cleaning is not prorated no matter the length of residency and damages are billed to you. Many residents elect to let us clean and have it taken out of their deposit to save the time, energy and frustration of cleaning the apartment only to be told it still isn't 'clean' enough. Make sure you turn in your keys, rent is charged for each day we don't receive your keys.
How do I break my Lease?
If you need to vacate short of your lease term, you simply move out and turn your keys into the office. If you know that you are going to be breaking the lease term it is helpful to let the office know so that we can try and get the unit re-rented for you in a short amount of time. Try and leave your home as clean as when you received it so that we can get it on the rental list as quick as possible. You are responsible for the rent until the unit is re-rented. Your cooperation in showing the unit, advertising on CraigsList and leaving it rent ready are good ways to ensure you won't be held for the entire lease term.
I Lost My Keys - How Do I Request New Ones?
If you lost your keys during business hours, call the maintenance department on extension 16. If we have a copy in the office, there will not be a charge for this. You will need to come to the office to pick them up. If we do not have a copy in the office however and we need to re-key your unit, you will be billed for the expense. If it is after hours, call the main line and dial extension 20. However, loss of keys after hours is not considered an emergency and you may not get a call back. If you do not get a call back, you will need to call your own lock smith at your own expense.
Maintenance Requests
You may make a maintenance request by doing one of the following. Notify your on-site manager, call 916-446-2898 Ext 16, come into our office and fill out a maintenance request form or click here to e-mail your request. Leave your name, address/apt #, nature of your request and whether we have permission to enter or not. If you do not allow us entry when you are not home, it may delay the work due to conflicting schedules.
Making a Complaint
Unfortunately things don't always go the way we want them to. Whether it is a maintenance request that has seemed to slip through the cracks, poor workmanship or noisy neighbors, WE WANT TO KNOW! We can't make things right until we are made aware of the situation. Call the main office at 916-446-2898 to speak with your property manager or put it in writing by e-mailing or faxing it to the office.