MAINTENANCE

Submit Maintenance Requests Online

All non-emergency maintenance* requests should be submitted through the Online Tenant Portal. Once maintenance requests are submitted, a work order will be created and assigned to a vendor.

Someone 18 years or older must be present for the duration of the maintenance appointment.

Not being present for scheduled maintenance will be considered a No-Call, No-Show and will result in a tenant charge.

Submit Request

MAINTENANCE EMERGENCIES

Report Emergency Maintenance ONLY, (916) 530-0722.

NO ELECTRICITY

No electricity is considered an emergency, unless due to a local power outage.
Individual outlets that are out are not considered an emergency.

NO HOT WATER

No water and/or no hot water are both considered true emergencies, unless due to a local power outage.

BROKEN LOCKS

Broken or non-operating unit entry doors, locks, and windows posing a safety hazard.
Interior door locks are not considered emergencies.

NO HEAT

No heat when the outside temperature is 50 degrees or below is considered an emergency after 3 days, unless due to a local power outage.

PLUMBING ISSUE

Toilets and drains that are actively backing up and/or overflowing.
Broken flushers are not considered an emergency.
Clogged plumbing due to tenant negligence will result in a tenant charge.

FLOODING

Indoor flooding and/or significant leaks caused by a plumbing breach, weather, etc. are considered emergencies.
Floods/leaks that can be turned off and/or contained are not considered emergencies.

REFRIGERATION

Inoperable refrigerators are considered true emergencies and management will likely need to order a replacement.
Transfer perishables to an ice chest, as we are not liable for spoiled/lost food.

SMOKE/FIRE

If you see smoke, fire, or a crime being committed (burglary/robbery), contact 911 immediately.
Contact us only after connecting with the authorities.

Report Maintenance Emergencies

If you are experiencing an emergency, please call the Emergency Maintenance line at (916) 530-0722 and leave your name, number, address, and a detailed description of your emergency.

If a voicemail is not received, the call will be flagged as a non-emergency. Calls regarding routine and/or non-emergency maintenance will not receive a callback and should refer to the Online Tenant Portal.

If your carbon monoxide detector is sounding an alarm to warn of dangerous CO levels, please call PG&E (800) 743-5000. An intermittent chirp (every 30 seconds) is likely a battery you need to replace.