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Residents

Prospective Residents

If you are looking for a new rental, please visit our Find a Home page to view our current listings. Our properties are searchable by any preferences you may have.

Applying For Housing

You may find information about applying for housing on our Find a Home page and answers to questions such as:

  • How do I get started?
  • What do I need to apply?
  • How long do you hold an apartment?
  • How long does the application process take?
  • What do I need to be approved?
  • How do I download a rental application?

If you still have any questions please contact us at info@nielsenproperty.com

Current Residents

If you are a current resident, you can find everything you need on our Residents page including answers to these commonly asked questions:

  • What to do in emergencies.
  • Who do I call in an emergency after hours?
  • What is and is not considered an emergency after hours?
  • Maintenance requests.
  • How to make a complaint.

 You can also pay your rent on-line by visiting this page

Submit a Maintenance Request

Please log into your Tenant Portal to report a maintenance issue. Once logged in, you can submit a new maintenance request and view the status of any previous requests. Note that requests are reviewed Monday through Friday from 9:00 a.m. to 5:00 p.m., except for holidays.

For after-hours resident emergencies only, please call (916) 203-1211

Log In

Pay Your Rent Online

Did you know that you can now pay your rent online? It's fast, easy, and secure, so why wait? Below, you'll find some information on how to get started and a few reasons why so many others have already made the switch!

Don’t have an account?

It’s easy! Just let us know you want to pay your rent online and we”ll email you an account activation link. Learn more.

Get Started

Already have an account?

Click the button below to be taken to the Tenant Portal login page.

Log In

Benefits

Once you’ve signed up, you can:

  • View and pay your bills anytime (24/7)
  • View and pay your bills from anywhere (any computer with an internet connection)
  • Set up an automatic payment
  • Sign up for automatic reminder emails
  • Review your payment history

Convenience

Have you ever looked at a calendar and suddenly realized that your rent was due that day? Or worse yet, that it was due a few days ago and that it was now late? With online rent payments, these concerns are a thing of the past. Simply hop on your computer and in just a few minutes, your rent is paid! Or remove all doubt and schedule a payment in advance so your rent is paid automatically. And this is in addition to not having to write checks, address envelopes, or find/buy stamps...

Security

In a world where online financial predators seem more and more common, we understand if you have reservations about entering your bank account information online. But fear not! Your information is password protected and all transactions are both encrypted and securely transmitted.

FAQ Current Residents

How do I transfer to another NPM unit?

You must have already satisfied your lease term and be a month-to-month resident to transfer. You must give a written 30-day notice for your current residence and complete an application for your new residence. We do not charge a fee for transfer applications. In addition to the application, an agent from our office will inspect your current unit for damage. Deposits do not transfer, so you will need to have a new deposit for the unit you want to transfer to. A new lease agreement must be signed. To terminate tenancy at your old address you must turn in your keys to our office. Your deposit will be returned to you within 21 days of the last day of occupancy, with an itemized statement if any funds were deducted.

Can I have permission for a pet?

Please check with your on-site manager or our leasing agent to find out if your community accepts pets. If it does, you must pay an additional security deposit equal to the amount of your apartment security deposit and fill out a pet agreement with our Leasing Agent. This may be done on a walk-in basis, no appointment is necessary.

How do I add or remove a resident from my lease?

To add someone to your lease, please have them fill out an application to be added on. We will qualify them as we do any other resident application. Upon approval both you and the new roommate must come into the office to sign an addendum to the lease. All other lease stipulations remain in effect.

To remove someone from your lease, the person wishing to be removed from the lease needs to turn in a 30-day notice. All residents on the lease must sign an addendum to the lease agreeing to remove the individual from the lease and release them of all responsibility. The deposit will have to be worked out between roommates as it does not get processed and returned until the unit vacates completely. Furthermore, the resident who is choosing to stay on the lease must be re-qualified to stay in the unit by themselves or find another roommate that qualifies to add onto the lease. If the remaining resident does not qualify to stay on their own, we may serve them a 30-day notice to vacate the unit.

What is the move-out process?

You must give a written 30-day notice of intent to vacate. You will be responsible for rent through your 30-day notice. You have the option of an exit walk-through with a property manager, or you may just turn your keys into our office. If you chose to drop your keys off you may do so with the Leasing Agent at the front desk, or you may drop them in our night drop box on the east side of the building, facing 26th Street.

If you chose to turn in your keys after hours, please be sure to include this critical information: The date, the address the keys are coming from, your new address for security deposit return purposes, and your phone number. If you would like to opt-in for the initial inspection you may fill out a request form with our Leasing Agent. Please be advised this must be done at least 48 hours in advance and appointments are not scheduled on weekends. At the time of the appointment, if everything has been completed to your satisfaction, you may give your keys and information to your property manager to bring back to the office.

What do I need to do to get my deposit back?

Nielsen Property Managers, Inc. does not levy any charges automatically. Be sure to put in your 30 day notice; residents who move out short of giving notice are held to a 30 day notice or the end of their lease term. Most importantly, please read the acknowledgement letter you receive when you turn in your 30 day notice, along with the associated cleaning list and review the Move-In Inspection Checklist you signed upon moving in.

Painting, carpet cleaning and blinds are prorated depending on the length of your residency. Cleaning and damage are never prorated and will be billed to you for the entire amount. Many residents elect to have our contractors clean the unit and have it taken out of their deposit to save time and energy. This is entirely up to you, but please be advised the unit must be cleaned to move-in ready conditions. Lastly, make sure you turn in your keys to end residency. Until we receive your keys in our office, we do not consider your residency terminated. You must turn in your keys on the last day you occupy the unit or you will continue to be charged rent.

How do I break my lease?

If you need to vacate short of your lease term, you simply move out and turn your keys into the office. You will be responsible for the rent until the unit is re-rented or through the end of your lease term. If you know you are going to be breaking your lease, it is important to let the office know, so we can make every attempt to get your unit ready and back on the market for re-rent. Try to leave your unit as clean and rent ready as possible so it may be listed quickly. Furthermore, your cooperation in advertising (Craigslist or newspaper) and showing the unit greatly increase the chances of getting the unit re-rented in a timely manner.

Maintenance Requests

You may make maintenance requests by doing one of the following, notify your On-Site Manager and they will put in a request for you. Sign on to your Appfolio account and put in a maintenance request, (to access your Appfolio account click here), or call our Maintenance Department at 916-446-2898 Ext. 206. If you have to leave a message please leave your name, address, phone number and nature of the repair. Please let us know if we have permission to enter the unit to complete the repair. If you do not allow permission to enter the unit, please make yourself available or your needed repairs may be delayed.

Resident Concerns

If you find that you have any issues or concerns during your residency, Nielsen Property Managers, Inc. wants to know. Please feel free to email a department head, or write a letter. We respectfully request all resident correspondence be submitted in writing. Remember, we can’t make things right if we are not made aware, so please feel free to contact us when you have a concern.