FREQUENTLY ASKED QUESTIONS

All residents must sign a residential agreement with a minmum lease of 6 or 12 month term.

All available units will specify which amenities are offered at the property, including the pet policies. If tenants are still unsure about the pet policy at a specific property, please check with an on-site manager or with our Leasing Agent. 

To have an animal occupying the unit, tenants must pay an additional security deposit and submit a pet agreement with our Leasing Agent. This may be done on a walk-in basis or via email, no appointment is necessary.

Service animals and ESA animals do not require an additional security deposit. Verifiable documentation and/or a physician's letter must be provided prior to the animal occupying the unit.

Yes, tenants can move out and transfer to another NPM unit. Tenants must have already satisfied the full lease term (6 or 12 months) and be a month-to-month resident to transfer. 

Tenants must submit a written 30-day notice for their current residence and complete an application for the new unit online. Application fees will be refunded to current tenants. In addition to the application, an agent from our office will conduct a Transfer Inspection of the current unit for potential damage and/or reason(s) to deny the transfer. 

Deposits are not transferred between units, so a new security deposit will need to be placed to secure the transferred unit. A new lease agreement must also be signed prior to completing the transfer. Utilities and renter's insurance policies must be transferred to the new address prior to obtaining possession of the new unit.

To terminate tenancy at the old address, keys must be turned into our office. The deposit refund and closing statement will be returned and mailed to the new unit within 21 days from the last day of occupancy.

To add a new resident to a lease, they must submit a Roommate Application. Please refer to "What is the application process?" for more information on the required documentation.

Please ensure that the applicant states the current tenant’s name, so we are able to identify the specific address. We will qualify them as we do any other resident application. Upon approval, all parties must sign an addendum to the lease. All other lease stipulations remain in effect.

To remove a resident from a lease, the person wishing to be removed must submit a 30-day notice. If residents are currently on a lease (not month-to-month), all parties must sign an addendum to the lease agreeing to remove the vacating tenant and release them of all responsibility.

The deposit stays with the unit and will be processed and returned when the unit is completely vacated. While the unit is occupied, roommates are responsible for the transferring and refunding of the deposits. Furthermore, the resident(s) who is choosing to stay on the lease must meet the income requirements individually and will need to submit income documentation to be re-screened. If the remaining resident(s) does not meet the income requirements for the unit alone, they may be served a 30-day notice to vacate the unit.

All 30-day notices must be submitted in writing. Notices can be submitted through the Online Tenant Portal under the Contact tab. Notices can also be emailed to the Leasing Department at info@nielsenproperty.com.

Written notices (not submitted through the portal) must include your current address, your move-out date, reasoning (if applicable), and forwarding address. Notices can also be dropped off in person or in the dropbox on the side of our office. 

All tenants must submit a written 30-day notice of intent to vacate. Residents will be financially responsible for the rent for the full 30-day period. Notices may be extended or retracted by submitting a formal request by emailing the Leasing Department at info@nielsenproperty.com.

Tenants will receive a Move Out email detailing the last month's rent amount and cleaning instructions. Residents will have the option to request a move-out inspection with a Property Manager prior to vacating.  If you would like to opt in for the inspection, you may contact our Leasing Department or Property Manager to schedule an appointment. Please be advised appointments must be scheduled M-F from 10am-4pm and at least 48 hours in advance. At the time of the appointment, if everything has been completed to your satisfaction, you may give your keys and information to your Property Manager.

Upon vacating, keys must be brought to our office to be turned in, unless given during the Move-Out Inspection. Key sets must be handed to the Leasing Agent if brought during business hours. If the keys are being dropped off after our business hours, they can be placed in the dropbox on the side of our office. Keys are not to be left in the unit. Please ensure that the following information is attached to the key set prior to releasing them into the dropbox:

• Current and Move-Out Date (if differing)
• Current address
• Forwarding address
• Phone number

While tenants are financially responsible and legally obligated to fulfill the entire duration of the lease, we understand that unexpected life events can occur.

If a resident finds themselves needing to vacate their unit prior to fulfilling the full lease term, they should contact our office as soon as possible and submit a notice with their intent to vacate prematurely. Residents should prepare to move out as quickly as possible by cleaning the unit and turning the keys into the office in rent-ready condition. 

The unit cannot be posted to the market and advertised as vacant until all keys have been received. Any maintenance and/or cleaning needed for the unit will delay the process of re-renting the unit.

Tenants will be charged the daily prorated rent amount every day until the unit has been re-rented. These charges will be deducted from the security deposit until the new tenants have begun their rent payments, or until the security deposit has been used in full. 

All rent payments are due on the first of every month and will be considered late after the 5th.

If the 5th of the month lands on a weekend, physical payments will be collected from the dropbox the following Monday.

Automatic rent payments can be set up in the Online Tenant Portal to pay the full account balance at the set date each month.

Rent is due from the 1st-5th of every month. Rent payments received after the 5th (unless received via dropbox on a weekend) will be charged an additional late fee. Late fees are 5% of the monthly rent unless otherwise stated in the lease and will be reflected on the tenant ledger.

Rent payments that are reversed due to non-sufficient funds (NSF) will receive an NSF fee of $25, which is not waivable. All returned payments will result in the Tenant Portal being deactivated for the month. New payments must be physical and brought to our office as certified funds only. Three NSF charges within a 12-month period will result in rent payments being accepted in certified funds payments only.

If a payment is reversed due to NSF and a new payment is received after the 5th, an additional late fee may also be added. 

Rent payments can be paid through the Online Tenant Portal or can be brought into our office as a physical payment. 

Online payments can be paid using a debit card, credit card, or e-check. Physical payments can be in the form of a personal check, cashier's check, or money order. Cash payments and/or in-person card payments are not accepted. 

Payments can be dropped off after our business hours in the dropbox on the side of our office. The dropbox is located on the 26th Street side of the building and labeled "Nielsen Property Drop-Box". Please ensure the tenant's name and/or address are clearly stated so the payment can be applied accordingly.

Rent payments can be conveniently paid online or on the app through the Online Tenant Portal. The portal will save the payment method used during the application for the application fee, but additional payment methods can be added.

Debit cards will incur a $9.99 fee and credit cards will incur a 3.49% fee of the transaction amount. Tenants can also utilize e-checks for a smaller transaction fee of $2.49.  To use an e-check for rent payments, tenants must input their preferred bank account and routing numbers. Once a payment has been used once, it can be saved for future payments.

When future tenants are in the process of moving in, the Online Tenant Portal is deactivated and will not allow online payments for the move-in charges. After the move-in charges have been applied and the tenants have been fully converted into our system, the portal will be reactivated.

Sometimes, new tenants' Online Tenant Portals have not been reactivated. To reactivate online payments for new tenants, contact the Lease Department at info@nielsenproperty.com.

When tenants submit their 30-Day Notice with their intent to vacate, the Online Tenant Portal will be deactivated for online payments. The last month's rent must be brought to our office as a physical payment in the form of a personal check, cashier's check, or money order. 

Tenant Portals deactivated due to excessive late/NSF payments must contact Accounting.

All tenants should have access to their own tenant ledgers reflecting the payment history through the Online Tenant Portal. To request a PDF copy of a tenant ledger, please contact the Leasing Department at info@nielsenproperty.com.

Any payment discrepancies should be discussed with Accounts Receivable at ar@nielsenproperty.com.

Once the unit is fully vacant, the Property Managers will inspect the unit for a final inspection to conclude the closing statement. Units are not considered vacant until the keys have been received at our office from all residents. Residents obtaining the keys to the unit beyond the move-out date will result in a daily rent charge for past-due possession of the unit.

After keys have been turned in and all parties have vacated the premises, the security deposit refund and closing statement detailing any applicable charges will be mailed to the provided forwarding address within 21 days. Security deposit refund checks will be made payable to all parties listed on the lease at the time of vacating. Residents can request refund payments to be made payable to one recipient by emailing Accounts Payable at ap@nielsenproperty.com.

Questions, comments, or concerns regarding the closing statement and refund must be submitted in writing. Calls or in-person inquiries will be referred to submit all correspondence in writing.